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Vishik, Claire; Farquhar, Adam; Smith, Reid – Proceedings of the ASIS Annual Meeting, 1999
Discusses experiences of Schlumberger IT Sourcing (Austin, Texas) in designing and deploying knowledge management (KM) systems and outlines the empathic design approach. The new "market" approach in Schlumberger which leads to the simplification of intranet systems and interfaces, creation of a new classification system, and better…
Descriptors: Computer Interfaces, Computer Networks, Computer System Design, Design Preferences
