Learning Management Systems (LMSs) in education are necessary, especially since the COVID-19 pandemic. A good user experience (UX) in these systems has become increasingly important. However, there are limited resources that could guide implementing both the hedonic and pragmatic qualities of UX. The objective of the present study is to identify…

Purpose: The aim of this study was to understand the needs of European users for successful development and uptake of a digital land-based knowledge platform. Methodology: The "discover and define" phases of the design thinking double diamond framework were applied to inform the construction of 16 user-personas and journeys. Qualitative…

This article focuses on practices, perspectives and values by healthcare workers, by analyzing how they experience the use of eHealth systems. The empirical data is from a qualitative case study, is derived from a number of eight participating health clinics use of eHealth systems, by healthcare workers. The analysis shows that by adopting a…

The problem of human-computer interface design was brought to the foreground with the emergence of the personal computer, the increasing complexity of electronic systems, and the need to accommodate the human operator in these systems. With each new technological generation discovering the interface design problems of its own technologies, initial…

The usability of Identity Management (IdM) systems is highly dependent upon design that simplifies the processes of identification, authentication, and authorization. Recent findings reveal two critical problems that degrade IdM usability: (1) unfeasible techniques for managing various digital identifiers, and (2) ambiguous security interfaces.…

Within the next few years, traditional online public access catalogs will be replaced by more robust and interconnected discovery layers that can serve as primary public interfaces to simultaneously search many separate collections of resources. Librarians have envisioned this type of discovery tool since the 1980s, and research shows that…

This article features the University of Liverpool's arts and humanities library, which applies a new search tool to improve the user experience. In nearly every way imaginable, the Sydney Jones Library and the Harold Cohen Library--the university's two libraries that serve science, engineering, and medical students--support the lives of their…

Researchers at American University investigated user preferences for discovery layer features, interface design, and content. They tested local implementations of WorldCat Local and Aquabrowser by conducting a group test with eighteen students and individual tests with ten students. Students searched a given question and a topic of their choosing…

Library/information science professionals need a clearly articulated definition of usability/Web usability to implement intuitive websites. In this study, the authors analyzed usability definitions provided by the ARL library professionals and those found in the library/information science and computer science-information systems literature.…

Personalization of user interfaces for browsing content is a key concept to ensure content accessibility. In this direction, we introduce concepts that result in the generation of personalized multimodal user interfaces for browsing XML content. User requirements concerning the browsing of a specific content type can be specified by means of…

Examines how electronic documents, particularly electronic journals, could be enhanced to make them more valuable to end-users. Describes the development of PROPIE (Proposed Information Environment) that demonstrated the potential to support various interaction needs and discusses the results of an empirical evaluation of PROPIE. (Author/LRW)

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Describes a user interface that provides global visualizations of large document sets to help users formulate the query that corresponds to their information needs. Highlights include concept hierarchies that users can browse to specify and refine information needs; knowledge discovery in databases and texts; and multidimensional modeling.…

Those who work in libraries focus much of their energies on providing access to information, and major changes seen in the last decade have shown the need to be flexible in the ways that librarians approach content delivery. Library users span all the generations of information distribution mechanisms. Some prefer to receive information in their…

Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to…