Like fine wines, Web 2.0 technologies get better with age. Gone are the days of the pointless chat room; this is the era of social networking juggernauts such as Facebook, MySpace, and Friendster. Services offered by these firms are helpful in facilitating connections among users in every industry and of every age. In higher education, however, a…

Wikis and blogs may be today's Web 2.0 darlings, but forward-looking institutions are going after the next big thing: collaboration in real time. As mainstream technology has advanced and the cost of web conferencing has dropped, a growing number of institutions are finding creative ways to achieve synchronous collaboration. What's more, the…

The benefits of deploying a communications system that runs over the Internet Protocol are well documented. Sending voice over the Internet, a process commonly known as VoIP, has been shown to save money on long distance calls, make voice mail more accessible, and enable users to answer their phones from anywhere. The technology also makes adding…