Ten years ago, integrating videoconferencing into a college course required considerable effort on the part of the instructor and IT support staff. Today, video- and web-conferencing tools are more sophisticated. Distance education has morphed from audio- and videocassettes featuring talking heads to a more interactive experience with greater…

Do a web search on the phrase "CRM sucks" and one will find scores of articles, webinars, and blog rants dedicated to the theme. Indeed, if one uses constituent relationship management (CRM) software, one is probably familiar with the litany of complaints. But this is not the time to give up. After all, this is one relationship that really needs…

Putting a CIO and a lawyer together in the same room may give one the start of a pretty decent joke, but it could also save an institution millions of dollars in legal fees. While the IT chief understands the systems that fall under the purview of compliance, the attorney is the go-to pessimist for identifying the "gotcha" elements when it comes…

In this article, the author talks about the challenges faced by two schools that lie, coincidentally, just 110 miles apart in the vast spaces of North Dakota. Both schools, members of the North Dakota University System, decided to forge ahead with a unified communications (UC) implementation. And while their final solutions differ, how the two…

For tech-savvy educators looking to connect with students, social media have a powerful allure: Not only are sites such as Facebook and Twitter inherently designed for discussion and the exchange of ideas, but most students are already immersed in the technology. While these sites have their critics, social media's potential for collaboration is…

Against his better instincts, the author, an educator at West Texas A&M University, shares his school's recipe for developing a successful online learning program. He discusses six easy steps to online success. These include: (1) clean up one's act; (2) answers in 24 hours; (3) plenty of structure; (4) format phone conferences at midterm; (5) do…

As soon as the Illinois Institute of Technology (IIT) announced last May that it would be giving all 400 incoming freshmen Apple iPads, a lively debate broke out online at TUAW.com (The Unofficial Apple Weblog) between people who saw it as a marketing gimmick to attract students and others who believed it was an honest attempt to implement a new…

In this article, the author talks about telepresence, a combination of real-time video, audio, and interactive technologies that gives people in distributed locations a collaborative experience that's as close to being in the same room as current technology allows. In a culture that's still adjusting to iPhone-size screen displays and choppy cell…

The term "open education" has been in use at least since the 1920s, when it emerged as an educational experiment in the Soviet Union. But since the spread of the internet in the late 20th century, open education has come to be inextricably associated with information technology. The William and Flora Hewlett Foundation Open Educational Resources…

Students at Tompkins Cortland Community College (commonly known as TC3) in upstate New York can use mobile phones to check their grades and course schedules, sign up for text alerts about class cancellations, and view a campus weather cam. They can even view their debit card account balances--all courtesy of the TC3 Mobile portal. The students at…

As influenza activity throughout the United States continues its gradual rise, H1N1 in particular has been the risk-management topic of the season for most colleges and universities. Among the questions being asked: Can one continue operations in the event of a campus closure? What if a faculty member is too sick to teach? What if students refuse…

Like fine wines, Web 2.0 technologies get better with age. Gone are the days of the pointless chat room; this is the era of social networking juggernauts such as Facebook, MySpace, and Friendster. Services offered by these firms are helpful in facilitating connections among users in every industry and of every age. In higher education, however, a…

Despite the hype, IP convergence does not happen overnight. Navigating the IP convergence market is not easy. Some network equipment makers are taking traditional voice over IP (VoIP) product lines and rebranding them as unified communications offerings. But beware: While closely related, VoIP and UC are not the same. Generally speaking, VoIP…

Not that many years back, portals were nothing more than splash pages from which users could click on links to navigate a school's web-based resources. Today, however, they are much more: single sign-on gateways that easily enable users to do everything from pay tuition and view transcripts, to purchase parking permits, and sell used books. Still,…

This article explores different approaches that facilitate online collaboration. The newest efforts in collaboration revolve around wikis. These websites allow visitors to add, remove, edit, and change content directly online. Another fairly affordable approach involves open source, a programming language that is, in many ways, collaborative…