The authors, both of whom are working at the Musselman library, relate how they are always looking for ways to improve and update their reference service. When they introduced a chat reference service to their online library services, they received only four inquiries in the entire year 2002-2003. The authors found out later that the paltry number…

Explains listservs (services to which subscribers may send communications for distribution to all other subscribers to the listserv) that are available through e-mail on the Internet; how they differ from newsgroups; how to host your own list; different types of lists, including open lists, controlled lists, and moderated lists; and how to…

From blogs to wikis to podcasts to personalized e-mail alerts, there are now more ways to reach people than ever before. However, even with these new outreach pathways, success still depends on knowing your audience and having the ability to see beyond the "buzz" of technology. Best practices for outreach should emphasize a personal touch in the…

Illustrates how users can take full advantage of the Internet to communicate and to network. Discusses electronic mailing, listservs and Usenet groups; referring cold connections to a Web page; and designing Web pages for maximum information retrieval by search engines. (AEF)

In this article, the author, a Web development librarian at North Carolina State University (NCSU) Libraries, recounts how she initiated the implementation of a series of open source communication and collaboration applications for the Libraries' Web site and intranet, and how she gathered a number of tried and tested C&C tools that can…

This case study offers insights into the process, pitfalls, and advantages of utilizing an Internet electronic discussion list to form a communication community in an undergraduate course that discussed gender differences. Results of an online evaluation are discussed and the use of electronic communication is considered. (Author/LRW)