This qualitative case study was designed to explore how student services leaders adapted their leadership behaviors and practices in response to moving to the virtual working environment during the COVID-19 pandemic. The case study site was a midsized university in southwestern Ontario. The data collected for the study came from three sources:…

Alumni relations professionals need a method of measuring alumni engagement, including giving, that goes beyond counting event attendees and the number of Twitter followers. Social media are changing the way things have been done within the alumni relations profession, but that does not mean that people throw out everything they have done in the…

On September 4 2010, a massive 7.1 magnitude earthquake struck the Canterbury region in the South Island of New Zealand. The response from the University of Canterbury was immediate and carefully co-ordinated, with the university's web-based environment and a responsive site developed on the social media platform "Facebook" becoming…

At the end of 2010, for the first time ever, smartphones outsold PCs. Mobile device adoption rates continue to rise rapidly around the world. A recent forecast by Cisco found that global mobile data traffic more than doubled last year, and by the end of 2012, the number of mobile devices in use will outnumber the world's population. In the United…

Two decades ago, many campuses mobilized a major effort to deal with a clear problem; faculty and students needed access to desktop computing technologies. Now the situation is much more complex. Responding to the current challenges, like mobile computing and social networking, will be ore difficult but equally important. There is a clear need for…

The last 5 years have seen a growing number of universities use social media services such as Twitter, Facebook and YouTube to engage with past, present and prospective students. More recently still, a number of universities have published policy or guidance documents on the use of social media for a range of university-related purposes including…

As influenza activity throughout the United States continues its gradual rise, H1N1 in particular has been the risk-management topic of the season for most colleges and universities. Among the questions being asked: Can one continue operations in the event of a campus closure? What if a faculty member is too sick to teach? What if students refuse…

East Carolina University recently hosted the first Virtual Worlds in Education Conference, a meeting held entirely in Second Life. The conference provided 135 faculty and administrators from around the world the ability to communicate and share their experiences on teaching, learning, and technology support in an online, multi-user virtual…

This article describes electronic board portals and how they can contribute to the efficiency of the functioning board in delivering timely information for decision making. The electronic board portals are provider-hosted services that allow those who prepare board materials to organize and place on the Web a secure version of board packets, with…

Have you updated your Web site today? Is it possible that answering "yes" to this simple question is the key to the success of your marketing and recruiting efforts? In the current recruitment arena, the ability to update and maintain this one high-value asset (your Web site) might be the key to the potency of your institutional…

College administrators across the US are learning that chatter on e-mail, blogs, and social-networking sites can turn even minor faux pas into major controversies. The issue is discussed with reference to the firing of a teaching assistant whose Web site lampooned the president of Columbia College Chicago and left the institution facing serious…

Striving to streamline student services and improve electronic communication, colleges and universities are signing on with companies that offer sophisticated World Wide Web sites through which students can accomplish basic administrative functions and receive information. The sites are often free of charge but also feature advertising messages…

This paper presents findings from two studies on the use of computer mediated communication (CMC) in distance learning courses in higher education administration. The first study compared differences between students (n=17) in a face-to-face (F2F) classroom and students (n=7) taking the same course using CMC. It analyzed differences in interaction…