This paper addresses problems and issues that arise in electronic communications, and offers guidelines and etiquette. Topics covered include: (1) drafting an electronic message, including width of messages, abbreviations and smileys, salutation, name, author address, and responding to a message; (2) "Webtiquette" (i.e., guidelines for…

This paper proposes a user-centered framework for intranet design that is based on an understanding of people, their typical problems, information behaviors, and situated contexts. It is argued that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. The first section of the paper…

This paper explores the viability of a new approach to intranet design, one that is based on an understanding of the organizational information environment and user information behavior. The approach was used by 11 project teams of graduate students to develop intranet designs for local organizations. The workbooks used by the project teams were…