Targeted email attacks to enable computer network exploitation have become more prevalent, more insidious, and more widely documented in recent years. Beyond nuisance spam or phishing designed to trick users into revealing personal information, targeted malicious email (TME) facilitates computer network exploitation and the gathering of sensitive…

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…

Explores the potential utility of design principles and the design studio for enacting information infrastructures essential for individuals and communities to thrive in the knowledge economy. The proposed approach, Digital Places Design, furnishes those engaged in planning and managing telecommunications infrastructure with a tool to realize…

Discusses the concept of the intranet, comparing and contrasting it with groupware, and presents an argument for its value based on technical and information management considerations. Presents an intranet development project for an academic organization and describes a portable, user-centered and team-based methodology for the design and…

The National School Boards Association (NSBA), the National School Boards Foundation, NSBA's Institute for the Transfer of Technology to Education, and Apple Computer, Inc., launched "The School Board of Tomorrow Exhibit" at NSBA's 1996 annual conference and exposition in Orlando, Florida. This handbook summarizes the communication technologies…

This paper outlines a process implemented at Mott Community College (Michigan) for building technology-based systems that would encourage collaboration among the staff. The first goal was communication, which included using the following technology to allow people to communicate and to make information available: e-mail, calendaring,…

Researchers at the Institute for Information Processing and Computer Supported New Media (IICM) at Graz University of Technology, Austria, are currently developing GENTLE, an electronic lecturing system combined with a digital lecture library, for teachers and students. The system contains collections of lessons, synchronous and asynchronous…

This paper describes a system that facilitates and encourages the sharing of knowledge among groups of users within or across organizations. KSE (Knowledge Sharing Environment) is a system of information agents for organizing, summarizing, and sharing knowledge from a number of sources, including the World Wide Web, an organization's internal…