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Direct linkMurphy, Sarah Anne; Cerqua, Judith – portal: Libraries and the Academy, 2012
A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…
Descriptors: Educational Needs, Academic Libraries, Telecommunications, Program Implementation
Download full textLietzau, Zeth; Helgren, Jamie – Library Research Service, 2011
It's well known that technology is changing at an increasingly rapid pace and that many public libraries throughout the United States are attempting to adopt new technologies to better reach their patrons. In trade journals, blogs, and at library conferences, professionals in the field have continually discussed the best methods for using web…
Descriptors: Library Research, Electronic Publishing, Public Libraries, Content Analysis
Peer reviewedWilkins, Barratt, Ed. – Library Hi Tech, 1996
Explains the development of library networks in Florida and the role of the state library. Topics include regional multitype library consortia; a statewide bibliographic database; interlibrary loan; Internet access in public libraries; government information, including remote public access; automation projects; telecommunications; and free-nets.…
Descriptors: Bibliographic Databases, Computer Mediated Communication, Consortia, Interlibrary Loans
Erazo, Edward; Derlin, Roberta L. – 1995
The growth of telecommunications technology for distance learning in the Cyberspace Age has opened many options for studying off-campus from home or office from remote and sparsely populated communities. Higher education is exploring this modern version of correspondence courses with the goal of increasing their student enrollment as well as…
Descriptors: Academic Libraries, Access to Education, Case Studies, Computer Mediated Communication
Nunes, Miguel Baptista, Ed.; McPherson, Maggie, Ed. – International Association for Development of the Information Society, 2013
These proceedings contain the papers of the International Conference e-Learning 2013, which was organised by the International Association for Development of the Information Society and is part of the Multi Conference on Computer Science and Information Systems (Prague, Czech Republic, July 23-26, 2013). The e-Learning 2013 conference aims to…
Descriptors: Conference Papers, Educational Technology, Electronic Learning, Technology Uses in Education
