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Employees' Perceptions of Email Communication, Volume and Management Strategies in an Australian University
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Pignata, Silvia; Lushington, Kurt; Sloan, Jeremy; Buchanan, Fiona – Journal of Higher Education Policy and Management, 2015
Despite email playing a central role in university business, little is known about the strategies used by staff to manage email and the factors contributing to email overload. In a mixed method study undertaken in one Australian university comparing academic (n = 193) and professional (n = 278) staff, we found that while email volume was higher in…
Descriptors: Employee Attitudes, Electronic Mail, Computer Mediated Communication, Communication Strategies