Digital reference services (also known as "AskA" services, as in "Ask-an-Expert") provide subject expertise and information referral over the Internet to their users. This ERIC Digest provides an overview of the growing digital reference movement and its implications on sponsoring organizations, and examines current practices…

This paper discusses the need for and the design requirements of generic chatroom software that is readily configurable to particular domains and that is also extensible. The architecture of a client/server chatroom generation system, ChatterBox, implemented in Java, is presented. The following components of ChatterBox are described: (1) the basic…

Describes research using an artificial intelligence approach in the application of a Kohonen Self-Organizing Map (SOM) to the problem of classification of electronic brainstorming output and an evaluation of the results. The graphical representation of textual data produced by the Kohonen SOM suggests many opportunities for improving information…

Examines the sociotechnological impact of introducing advanced information technology into the Spurlock Museum, a museum of world history and culture at the University of Illinois. Addresses implementation of such methodologies as computer-supported cooperative work and computer-mediated communication in the museum environment. Emphasizes the…

Due to the now widespread use of the Internet, most companies now require computer aided design (CAD) tools that support distributed collaborative design on the Internet. Such CAD tools should enable designers to share product models, as well as related data, from geographically distant locations. However, integrated collaborative design…

Computer-based communication has tremendous potential to support older adults. But if people are to use such systems autonomously, it is necessary to move beyond current interfaces and systems and develop devices that fit into the environment of the user. Using a Grounded Theory approach, three focus groups were held and, subsequently, 9 older…

The nature of the multiuser object oriented (MOO) environment lends itself to flexible and rich interactive collaboration space providing interactive discussion, mail, mailing list, and news features to its virtual denizens. EdMOO (HREF1) was created in mid-1995 as an environment for teachers to experience the text based virtual reality…

Loras College is a technology rich campus with a ubiquitous learning environment and about 1800 laptops in the hands of students, faculty, and staff. With a focus on the incorporation of technology into the curriculum the laptop program has been embraced by the campus since its inception in the fall of 2000. In 2003 a new campus strategic plan…

This paper presents a World Wide Web-based infrastructure for cooperation between many different parties. The infrastructure is designed for Web-based competitions involving an editorial board, designers of assignments or events, evaluators, different organizational layers, and contestants. Web-CS is entirely Web-based: all the communication…

An intranet is a system which has "domesticated" the technologies of the Internet for specific organizational settings and goals. Although the adaptability of Hypertext Markup Language to intranets is sometimes limited, implementing various protocols and technologies enable organizations to share files among heterogeneous computers,…

In spite of the growing interest in interaction design, there remains a large user population that needs special interest: users with special needs. These users can dramatically benefit from software that better responds to their interaction needs, not to mention the fact that designing software that takes into account the special needs of such…

Explores the potential utility of design principles and the design studio for enacting information infrastructures essential for individuals and communities to thrive in the knowledge economy. The proposed approach, Digital Places Design, furnishes those engaged in planning and managing telecommunications infrastructure with a tool to realize…

This paper describes how the Teaching and Learning Research Programme (TLRP) has implemented and applied DSpace as a digital repository for project and programme outputs, including published articles, conference papers, research reports, briefings and press releases. The DSpace repository has become a major element in the user engagement strategy…

Built on the foundation of four years of research and implementation of mobile learning projects (m-learning), this paper provides an overview of the potential of the integration of mobile Web 2.0 tools (based around smartphones) to facilitate social constructivist pedagogies and engage students in tertiary education. Pedagogical affordances of…

A hypermedia based UTICS (university transaction, information and communication system) is under development at the University of Auckland (New Zealand). This multi-platform system will provide alternatives to traditional forms of information retrieval and dissemination as well as public relations exercises. The UTICS will offer a virtual journey…