This paper outlines a detailed research investigation of Web information systems (WIS), such as intranets, extranets, and the World Wide Web, and their capacity to facilitate organizational knowledge work. The objective was to conduct a case study evaluation of WIS usage that examines the information needs and uses of major sets of users and the…

Recently, increasing reliance on Web technology by end-users in organizations has encouraged corporate libraries to provide Web user training. To understand the effects of this new service, a case study was conducted on 17 participants at a large Canadian utility company. After an initial questionnaire, participant usage of the Web was…

This paper proposes a user-centered framework for intranet design that is based on an understanding of people, their typical problems, information behaviors, and situated contexts. It is argued that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. The first section of the paper…

This paper outlines a qualitative research investigation of intranets and their capacity to facilitate organizational knowledge work. The study calls for an alternate view to intranet systems development and evaluation, one that tempers a predominant focus on information content and technology concerns with an awareness of the information needs,…

Proposes a user-centered framework for intranet design based on an understanding of people, their typical problems, information behaviors, and situated contexts. Argues that by adopting such an approach, intranets can be designed which facilitate organizational information access and use. (Author/AEF)

This paper explores the viability of a new approach to intranet design, one that is based on an understanding of the organizational information environment and user information behavior. The approach was used by 11 project teams of graduate students to develop intranet designs for local organizations. The workbooks used by the project teams were…