This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

Internet connectivity has become a critical resource for teaching and learning. The Common Core State Standards (CCSS) is a prime example, with schools expected to implement online assessments and use online resources for instruction. Yet there is little known about the extent to which local education agencies (LEAs) and schools are taking…

This article describes protocological rhetoric as a conceptual tool for exploring and changing institutions. Protocological rhetoric is an extension of two lines of thought: Porter, Sullivan, Blythe, Grabill, and Miles's institutional critique and Science & Technology Studies's (STS) concept of information infrastructure. As a result,…

We describe our experiences teaching MapReduce in a large undergraduate lecture course using public cloud services and the standard Hadoop API. Using the standard API, students directly experienced the quality of industrial big-data tools. Using the cloud, every student could carry out scalability benchmarking assignments on realistic hardware,…

Over the past three years, California State University, Bakersfield received NSF funding to support hands-on explorations in "network security" and "cryptography" through Research Experience Vitalizing Science-University Program (REVS-UP). In addition to the summer bridge component, the grant included development of…

"Models for Information Assurance Education and Outreach" (MIAEO) is an NSF-funded, three-year project to support hands-on explorations in "network security" and "cryptography" through Research Experience Vitalizing Science-University Program (REVS-UP) at California State University, Bakersfield. In addition, the…

In addition to the Common Core State Standards (CCSS), California is implementing a new, online assessment system: the California Assessment of Student Performance and Progress (CAASPP). Field tests were conducted last spring and the system is being rolled out this year, amid concerns about whether schools are technologically prepared. Using…

With the projected higher demand for Network Systems Analysts and increasing computer crime, network security specialists are an organization's first line of defense. The principle function of this paper is to provide the evolution of Collegiate Cyber Defense Competitions (CCDC), event planning required, soliciting sponsors, recruiting personnel…

Under pressure to keep spending down but also keep pace with rapid technology changes, many districts are future-proofing their schools--trying to get the most out of tech spending by providing solutions they can use now and in the future without major, expensive infrastructure overhauls. In the Folsom Cordova (California) Unified School District,…

Under pressure to keep spending down but also keep pace with rapid technology changes, many districts are future-proofing their schools--trying to get the most out of their tech spending by providing solutions they will be able to use now and in the future without major, expensive infrastructure overhauls. The idea is growing in popularity across…

It used to be much easier to get paid by the San Diego Unified School District (SDUSD). A lot easier, that is, if you didn't work there. Saddled with an antiquated computer system and manual, repetitive data entry of time cards, officials at California's second-largest school district discovered the payroll department was mistakenly issuing $1…

How many beginning teachers struggle to create new lessons despite the fact that experienced teachers have already designed effective lessons for the same content? Shulman (1987) used the term "collective amnesia" to describe the failure of school leaders to design professional development that included the collection of its best…

Wireless hotspots are popping up in local coffee shops everywhere. Anyone with a wireless-ready laptop or PDA can surf the Internet at one of these hotspots. The same is now true for all 32 branches of the Orange County Public Library (OCPL) in California. Though many public library systems are moving toward wireless access, most require patrons…

Reports on results of 2-year study of educational use of technology at 2 San Francisco Bay Area high schools. Finds little impact on students' school experience. Discusses several reasons for this finding: Traditional school structures, time constraints, and competing educational priorities. (Contains 10 references.) (PKP)

The wireless bandwagon is rolling across Mississippi, picking up a fresh load of converts and turning calamity into opportunity. Traditional wired school networks, many of which unraveled during Hurricane Katrina, are giving way to advanced wireless mesh networks that frequently include voice-over-IP (VoIP) capabilities. Vendor funding is helping…