This study is an assessment of Information Provision Services of Libraries in the 21st century in some selected academic libraries in Delta State. A descriptive survey was adopted in carrying out the research. The questionnaire was the instrument for data collection of which 62 were retrieved. Based on the findings of the study, it was recommended…

Discusses error messages in computing support services as an example of the opportunities technical communicators have to help establish reasonable expectations with users. (SR)

The Seniors Computer Information Program website (www.seniorscan.ca) offers information and communication options for older adults. It was developed and tested in centers providing computer training to seniors. New projects include online training and a consortium of educational programs for older adults. (SK)

Discusses the management perspectives of the transition to distributed support services for information technology at Rice University (Texas), focusing on the implementation process, changes that were required in migrating from a strong centralized organization to a distributed model, and the challenges encountered in the implementation. (MDM)

Community networks are electronic information services that enable members of communities to inform one another about current issues. Discusses how community networks operate, what they do, budget constraints and innovation, problems and shortcomings, causes and solutions, and where libraries fit in. Highlights Charlotte's Web, a community network…

Discusses computer user authentication and authorization issues when libraries need to let valid users access databases and information services without making the process too difficult for either party. Common solutions are explained, including filtering, passwords, and kerberos (cryptographic authentication scheme for secure use over public…

Describes a vision of the NREN (National Research and Education Network) as a set of public interest user organizations existing within the framework of the larger National Information Infrastructure to provide public information services that are the responsibility of government. The role of the private commercial sector is also discussed.…

More than 40 leading computer and telephony companies have united to lead the charge toward open standards and universal interoperability for Internet telephony products. The voice of IP Forum (VoIP) is working to define technical guidelines for two-party, real-time communications over IP networks, including provisions for compatibility with…

Proposes the use of a special purpose drop-in firewall/VPN gateway called Sieve, that can be inserted between the mobile workstation and the network to provide individualized security services for that particular station. Discusses features and advantages of the system and demonstrates how Sieve was used in various application areas such as at…

Several ways in which colleges and universities without direct access to the Internet can make use of its services are offered, including establishing an account with a commercial vendor, using inexpensive local providers, and connecting through nearby campuses. (MSE)

Suggests that there is danger in focusing too much on developing new features for relatively stable Internet hardware and software platforms, and not enough attention to creating new value for networked information users. Criteria for networked information systems functions and performance factors must be developed, and it is necessary to plan and…

Describes DELPHI, a networked information resource for Intel Corporation that provides a bulletin board, databases, technical memos, hazardous material handling information, and stock quotes. Topics addressed include the diverse network environments at Intel, connecting the services to these environments, experiences with DELPHI, and future plans.…

Identifies a working set of standards by which to assess individual digital reference services (Internet-based human-mediated information services) and to define membership within a collaborative network of digital reference services. The standards are designed for the Virtual Reference Desk AskA Consortium. (Author/LRW)

A good security system enables access and protects information from damage or tampering, but the most important aspects of a security system aren't technical. A security procedures manual addresses the human element of computer security. (MLW)

Provides an overview of the 1995 automated system marketplace, compiled by analysis of data gathered from 27 vendors. Topics include sales data; dominant vendors in different library sectors; company restructuring and consolidation; plans for technological upgrades, especially Internet connectivity, and improved customer support, service, and…