This article offers a number of statistics and performance measures that libraries may find useful in determining the overall quality of their network-based services; identifies a number of service quality criteria; and provides a framework to assist librarians in selecting statistics and performance measures based on service quality criteria.…

This annual report summarizes activities of the Alabama Public Library Service (APLS) for the fiscal year 1995. The APLS is charged with improving library services throughout the state to ensure that all citizens have access to quality library and information services. During fiscal year 1995, major building renovations were completed with the…

This study examined the interlibrary loan borrowing activity with OhioLINK libraries for Kent State University during the fiscal year 1992-1993. The study also examined the importance of automating interlibrary loan's statistical data. A total of 7,034 requests were made to participating OhioLINK libraries during this time period, and the 26…

This report contains data on state library agencies in the 50 states and the District of Columbia for state fiscal year 1996. The data were collected through the State Library Agencies (STLA) Survey, the product of a cooperative effort between the Chief Officers of State Library Agencies, the United States National Commission on Libraries and…

The eight papers in this collection were presented at the meetings of three sections of the Division of Management and Technology: (1) "Distributed Intelligence in Library Systems: Prospects and Problems" (S. Michael Malinconico); (2) "Library Cooperation Based on Information Technology Networks: A Vision for a European Library Future" (Morten…

This annual report documents the activities and accomplishments of the South Carolina State Library in 1989-1990. Introductory materials include lists of the members of both the South Carolina State Library Board and the library staff; an organizational chart; the goals and mission statement of the South Carolina State Library; and a history of…

This annual report documents the activities and accomplishments of the South Carolina State Library in 1988-1989. Introductory materials include lists of the members of both the South Carolina State Library Board and the library staff; an organizational chart; the goals and mission statement of the South Carolina State Library; a history of the…

The first of two phases of this study consisted of assessing the need for a more formal library network in Virginia by surveying libraries, conducting site visits, interviews, and regional hearings, and reviewing documentation on existing levels of automation and networking in the commonwealth. Information gathered during this phase supported both…

This report to the Governor and state assembly members reports two major achievements during the year: the opening of a new library facility for the blind and physically handicapped, and the continued growth of the computerized networking system linking the public libraries of the state. Introductory materials include lists of the members of the…

Survey data for the 1996 Integrated Postsecondary Education Data System (IPEDS) Academic Libraries report are organized in tables according to sector (public or private) and by governing board. In addition to statistics for each library, summary figures for boards and sectors are included. FTE (full-time equivalency) Student Enrollment and…

A review of statistics on CD-ROM usage on the Southern Illinois University at Carbondale's library network revealed patron difficulty in utilizing electronic indexes. Appropriate database selection and searching problems are identified, and introductory workshops on electronic library resources are suggested to assist students in making better…

This annual report documents the activities and accomplishments of the South Carolina State Library in 1990-91. Introductory materials include lists of the members of both the South Carolina State Library Board and the library staff; an organization chart; the goals and mission statement of the South Carolina State Library; a history of the…

District library media directors face dual demands including competition for limited educational dollars and the need to meet increasingly sophisticated student research requests. To solve these dilemmas, many districts are automating their schools' library media centers. Quality Education Data (QED) is an education research firm providing…