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Hulshof, Robert – Information Outlook, 1999
Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)
Descriptors: Computer Selection, Computer Software, Electronic Libraries, Electronic Mail
Peer reviewedTomei, Lawrence A. – T.H.E. Journal, 1999
Discusses adult learners, lifelong learning, and methods for teaching the use of technology based on experiences with graduate students at Duquesne University. Examines computer hardware, computing expertise, and access to the Internet and e-mail; and considers the debate over concentrating elements of technology-based instruction into one course…
Descriptors: Access to Computers, Adult Learning, Adult Students, Computer Selection
