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Peer reviewedBixler, Brett; Spotts, John – T.H.E. Journal, 1994
Describes the design and use of SCORE (Sales and Customer Service Occupational Readiness Education), courseware developed by AT&T to provide midliterate adult customer service representatives with computer-assisted instruction. Topics addressed include job simulations; skills in reading, writing, math, problem solving, and critical thinking;…
Descriptors: Adult Learning, Adult Literacy, Computer Assisted Instruction, Computer Simulation
