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Peer reviewedBixler, Brett; Spotts, John – T.H.E. Journal, 1994
Describes the design and use of SCORE (Sales and Customer Service Occupational Readiness Education), courseware developed by AT&T to provide midliterate adult customer service representatives with computer-assisted instruction. Topics addressed include job simulations; skills in reading, writing, math, problem solving, and critical thinking;…
Descriptors: Adult Learning, Adult Literacy, Computer Assisted Instruction, Computer Simulation
Pennsylvania Blue Shield, Camp Hill. – 1994
A project developed a model curriculum to be delivered by computer-based instruction to teach the required literacy skills for entry workers in the health insurance industry. Literacy task analyses were performed for the targeted jobs and then validated with focus groups. The job tasks and related basic skills were divided into modules. The job…
Descriptors: Adult Basic Education, Adult Literacy, Basic Skills, Computer Assisted Instruction
