Discusses the social nature of collaborative writing and describes collaborative writing in the workplace and the classroom. Discusses the kinds of computer-supported technology available to support such collaboration, and associated problems. Notes research questions needing to be addressed for the next decade of computer-supported collaborative…

This study investigated the effects of a minimal manual version versus a cards version of documentation on students' computing behaviors while learning to use a telecommunication system (Appleshare), students' attitudes toward the documentation, and students' later use of the system. Guidelines from the work of Carroll and colleagues at the IBM…