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Empathy-Driven Student Transformations: Bridging the Gap in Software Development for Inclusive User Experiences

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Jami Cotler; Eszter Kiss; Dmitry Burshteyn; Megan Hale; Amani Walker; John Slyer – Information Systems Education Journal, 2025

Developing empathy skills is crucial for software developers to create user-centric solutions and design exceptional user experiences addressing the diverse needs of customers. This paper presents the findings of a quasi-experimental study that aimed to enhance empathy among computer science students through the exposure of two interventions…

Descriptors: Computer Software, Empathy, Inclusion, Skill Development