A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

This guide reviews the basic principles of Internet exploration for the novice user, describing various functions and utilizing "onscreen" displays. The introduction explains what the Internet is, and provides historical information. The introduction is followed by a listing of Internet hardware and software (freeware and shareware),…