This paper arises out of a research study into the online help facilities provided in popular software applications such as word processors. Its particular focus is on experimental methods of evaluating the effectiveness and usability of those facilities. Focus groups, questionnaires, and online surveys had already been used in other phases of the…

Discusses effects of new technology on writing by assessing whether an experienced writer's style of writing changes with new technology. Compares typed word-processed letters with dictated word-processed letters after a change to a voice recognition system and indicates more of an influence on the writing process than on the written products.…

Describes the mechanics of information exchange between the computer and the user of, e.g., a word processing editor. The importance of user orientation, how it is affected by different types of interfaces, and space aids for orienting users in menu-driven or branching programs that present output in page format are discussed. (MBR)

Compares Singapore students' composing behaviors and abilities in (1) hand-written and (2) computer essays using a spelling checker. Results indicate that the spelling checker benefits those students whose initial writing ability is poor and whose writing is blocked by an emphasis on the mechanical aspects of writing. (Author/AEF)