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EDUCAUSE3
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Lang, Leah2
Pirani, Judith A.2
Goldstein, Philip J.1
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Maximize Institutional Relationships with CRMs. CDS Spotlight Report. ECAR Research Bulletin
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Lang, Leah; Pirani, Judith A. – EDUCAUSE, 2014
This Spotlight focuses on data from the 2013 Core Data Service (CDS) to better understand how higher education institutions approach customer relationship management (CRM) systems. Information provided for this Spotlight was derived from Module 8 of the Core Data survey, which asked several questions regarding information systems and applications.…
Descriptors: Colleges, Helping Relationship, Surveys, Information Systems
BI Reporting, Data Warehouse Systems, and Beyond. CDS Spotlight Report. Research Bulletin
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Lang, Leah; Pirani, Judith A. – EDUCAUSE, 2014
This Spotlight focuses on data from the 2013 Core Data Service [CDS] to better understand how higher education institutions approach business intelligence (BI) reporting and data warehouse systems (see the Sidebar for definitions). Information provided for this Spotlight was derived from Module 8 of CDS, which contains several questions regarding…
Descriptors: Colleges, Business, Information Systems, Interviews
Alternative IT Sourcing Strategies: From the Campus to the Cloud. ECAR Key Findings
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Goldstein, Philip J. – EDUCAUSE, 2009
This document presents the key findings from the 2009 ECAR (EDUCAUSE Center for Applied Research) study, "Alternative IT Sourcing Strategies: From the Campus to the Cloud," by Philip J. Goldstein. The study explores a multitude of strategies used by colleges and university information technology organizations to deliver the breadth of technologies…
Descriptors: Higher Education, Colleges, Information Technology, Outsourcing