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How Knowledge Organisations Work: The Case of Software Firms
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Gottschalk, Petter – International Journal of Learning and Change, 2007
Knowledge workers in software firms solve client problems in sequential and cyclical work processes. Sequential and cyclical work takes place in the value configuration of a value shop. While typical examples of value chains are manufacturing industries such as paper and car production, typical examples of value shops are law firms and medical…
Descriptors: Computer Software, Manufacturing Industry, Employees, Professional Services