Purpose: The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment. Design/methodology/approach: Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally…

Purpose: This paper aims to discuss the challenge for the classical idea of professionalism in understanding the Chinese software engineering industry after giving a close insight into the development of this industry as well as individual engineers with a psycho-societal perspective. Design/methodology/approach: The study starts with the general…

A Delphi panel of 120 information technology (IT) employers, software producers, and training providers in Germany, Austria, Finland, and Sweden achieved consensus on the following: most small companies are not prepared to use information technology in training; new training technologies seldom live up to their promise; and barriers include time,…