Offers advice for colleges intending to undergo software conversions, asserting that sufficient resources are key to a smooth process. Describes the conversion process at Palomar College (California) in 1997, when Palomar purchased PeopleSoft enterprise-wide software in response to Y2K compliance issues. Stresses the ongoing need for training and…

The way that the U.S. Department of Education's Office of Student Financial Assistance (OSFA) should conduct its quality assurance function of monitoring a processing contractor is described. For the following quality assurance procedures, information is provided on the goal of the procedure, activities to be measured, measures, and the role of…

A framework for monitoring quality control (QC) of processor contracts administered by the Department of Education's Office of Student Financial Assistance (OSFA) is presented and applied to the Pell Grant program. Guidelines for establishing QC measures and standards are included, and the uses of a sampling procedure in the QC system are…