This summary of issues addressed at the conference identifies 10 important themes: (1) the nature of interactivity, and whether linear presentations are obsolete; (2) what can be done with all the imagery made possible with videodisks and the sounds enabled by compact disks, and whether any of this is really new; (3) whether emotional…

In an increasingly technological society, there is a social need for designing communication technology around the perceptual abilities and cognitive strategies of people. A growing demand for information has created additional pressure on emerging communication technologies to provide electronic alternatives to the printed page. Design depends…

The concept of "structured programming" was developed to facilitate software production, but it has not carried over to documentation design. Two concepts of structure are relevant to user documentation for computer programs. The first is based on programming techniques that emphasize decomposition of tasks into discrete modules, while the second…

This report describes an in-depth analysis of the errors made by users of SOLO, a programming language written for Open University students studying cognitive psychology. The study was designed to (1) determine the effectiveness of SOLO's current error-handling routines by evaluating how often SOLO produced "sensible" messages or…

Individual papers discussing various facets of human relationships with interactive computer systems present an analysis of direct manipulation interfaces; discuss notion of conceptual models shared by system and user and propose a design methodology for delivering models to users; and address the intelligibility of systems and importance of…

Findings from fieldwork analyzing children's use of four interactive multimedia programs are compared with a description of early film features and used as the basis to consider problems faced by an audience encountering a nascent medium. Methods adopted to facilitate understanding of films and their suitability for adaptation to multimedia…

In this paper, we suggest that case-based resources, which are used for assisting cognition during problem solving, can be structured around the work of narratives in social cultural psychology. Theories and other research methods have proposed structures within narratives and stories which may be useful to the design of case-based resources.…