An educational customer relationship management (CRM) Chatbot is a learner support service automation tool that enhances the human computer interaction and user experience in higher education institutions through effective online conversation and information exchange. The machine with embedded knowledge is trained to identify the sentences and…

Among the many options for a learning management system (LMS), Office 365 is one of the most popular among colleges and universities in the Philippines and abroad. While there are substantial studies conducted on the use of LMS for online communication in general, action research conducted to a specific higher education institution is still needed…

This dissertation examines the interaction patterns that happen in an online learning environment. While many studies look at online learning through the lens of the learner or the learning environment, few studies look at the interaction patterns that happen through the digital traces captured by computational tools. Based on the conceptual…

In this article, I blend a review of existing research, results from an original qualitative study, and a decade of personal experience in order to examine the facilitation of significant learning experiences in asynchronous online courses. Research has repeatedly demonstrated that students who enroll in online courses do so for reasons of…

Digital tools, from spreadsheets to process simulators, used by chemical engineers in industrial settings have become embedded into the chemical engineering curriculum in recent decades. One class of tools, learning management systems, is ubiquitous in academia with limited or no use once working as an engineer. However, many new communications…

Ransdell and Rieck (2020) found that distance learning was a physical and mental challenge in the first year of the COVID-19 pandemic. The present study compares Zoom, Canvas, and smartphone use from 2020 to 2023, when the COVID-19 pandemic has receded. For many students, phones are used more and larger devices less. Students who realize that…

This study reports on the linguistic and sociocultural affordances available to multilinguals through their engagement in a social learning space at a Community of Practices (CoPs). Despite the existence of studies on CoP in language learning contexts, however, little work has been conducted on the affordances of a multilingual learning community,…

Despite the recent growth of mobile instant messenger (MIM), research into the correlation between English learners' learning gains, learning engagement, and how this engagement helps develop authentic relationships remains underexplored. This mixed-method study involved 222 college English learners to investigate their engagement in team-based…

Exploring students' discourse in academic settings over time can provide valuable insight into the evolution of learner engagement and participation in online learning. In this study, we propose an analytical framework to capture topics and the temporal progression of learner discourse. We employed a Contextualized Topic Modeling technique on…

The use of digital educational platforms has increased in schools, especially during COVID-19, accelerating digital transformation and the expansion of data collection. However, the platformisation phenomenon in this context is still largely unexplored. The present study aims to identify the presence and uses of digital platforms in the…

This study explored the impact of integrating ChatGPT into asynchronous online discussions. The analysis encompassed students' log data from Canvas and their perspectives on using ChatGPT. Results revealed a significant enhancement in overall discussion participation when ChatGPT is encouraged, emphasizing its potential as a catalyst for…

The main purpose of this study is to develop a conceptual understanding of the irrational number of the square root of 2 ([square root]2 ). Participants in the study were 20 ninth-grade male students. Activity Theory was used as a framework to show the development of the conceptual understanding. Since this study was conducted during the COVID-19…

This study aimed to evaluate the utility of artificial intelligence (AI) in improving the persuasive communication skills of online Master of Business Administration (MBA) students. In particular, this study investigated the influence of personalization through AI using the Google Gemini platform on conventional and online instructional…

The study aimed to analyse online English teaching and learning experience in higher education institutions in Ukraine through pandemics and wartime. To answer our research questions, we employed a mixed-method research design, which considered social, methodological and emotional aspects of education. We conducted quantitative research to collect…

Online adjunct faculty in Christian higher education have an important role in training students for church and ministry leadership. While their role is critical to many programs, online faculty often feel a sense of isolation from the university community. The purpose of this research was to examine whether a faculty cohort with a focus on…