An educational customer relationship management (CRM) Chatbot is a learner support service automation tool that enhances the human computer interaction and user experience in higher education institutions through effective online conversation and information exchange. The machine with embedded knowledge is trained to identify the sentences and…

Educational leaders are faced with multi-faceted dilemmas that place decision-making at the heart of their day-to-day work. For support, they often turn to collaborative networks of experienced educators, such as Project ECHO, for solutions to address challenges they encounter while working in the field. The availability of generative AI…

This study investigates community sentiments and opinions regarding the use of ChatGPT in education within online user forums. Large Language Model (LLM)-based sentiment analysis was conducted on the posts and comments submitted to Teachers Subreddit, an online community for educators. The analysis revealed that the members of Teachers Subreddit…

This study focuses on how teachers' pedagogical content knowledge (PCK) of mathematics may differ depending on teacher interactions in an online teacher community of practice (CoP). The study utilizes data from 26,857 posts collected from the South Korean self-generated online teacher CoP, 'Indischool'. This data was then analyzed using natural…

Exploring students' discourse in academic settings over time can provide valuable insight into the evolution of learner engagement and participation in online learning. In this study, we propose an analytical framework to capture topics and the temporal progression of learner discourse. We employed a Contextualized Topic Modeling technique on…

There are many ways to learn how to be entrepreneurs and one of the powerful ways is to learn from successful entrepreneurs. However, it is difficult to reach and interview those entrepreneurs about their best practices in doing business in real lives. Chatbot technology can come into play in mimicking conversation of successful entrepreneurs and…

Dialogue systems, commonly called as Chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and accomplishing tasks as personal assistants. These systems are typically trained from manually-labeled data and/or written with handcrafted rules and often, use…

An online peer-assessment system typically allows students to give textual feedback to their peers, with the goal of helping the peers improve their work. The amount of help that students receive is highly dependent on the quality of the reviews. Previous studies have investigated using machine learning to detect characteristics of reviews (e.g.,…

We describe a study of the internet-based Parent-Implemented Communication Strategies--Storybook (i-PiCSS), an intervention designed to train and coach parents to use evidenced-based naturalistic communication teaching (NCT) strategies (i.e., modeling, mand-model, and time delay) and RTs while reading storybooks with their young children with…

Through colonialism, external forces can alter and shift social structures and practices. It causes trans-generational, often normalized, invisible, and profound marginalization of the collective identities of local and indigenous populations. Decolonization is the resisting and undoing of colonial impacts. It's the process of reforming a…

This study discusses the automatic coding methods of the Community of Inquiry (CoI) framework for multilingual contexts, in particular. In universities, foreign students cannot be overlooked, and learning systems are also required to work in multilingual situations. However, none of the existing work has addressed the lack of language-agnostic and…

This paper presents a rule-based task-oriented dialogue system for second language learning and a knowledge extraction method which automatically extracts the training data for Natural Language Understanding (NLU) and dialogue rules for dialogue management from a Dialogue Map (DM). The DM consists of turn-by-turn utterances between the system and…

We developed a story creation platform that allows for collaborative content creation in a 3D environment by utilizing avatars, animations, objects, and backgrounds. Our story envisioning platform provides a shared virtual space that promotes collaborative interaction for story construction, involving a high degree of learner input and control. It…

E-assessments of students profoundly influence their motivation and play a key role in the educational process. Adapting assessment techniques to current technological advancements allows for effective pedagogical practices, learning processes, and student engagement. The "Handbook of Research on E-Assessment in Higher Education"…

This paper proposes a generic methodology and architecture for developing a novel conversational intelligent tutoring system (CITS) called Oscar that leads a tutoring conversation and dynamically predicts and adapts to a student's learning style. Oscar aims to mimic a human tutor by implicitly modelling the learning style during tutoring, and…