The concepts of usability and user-centered design (UCD) have grown in popularity over the past 20 years as measured by the number of research and mainstream articles devoted to their discussion. As with all new developments, however, there are always the questions of how things work in practice compared to theory. A survey of 83 software…

Discussion of communication between designers and users of information systems focuses on a review of seven participatory design techniques in terms of the communication dimensions found in the Lievrouw and Finn communication systems model. Implications for the development of more effective and appropriate design models and methods are suggested.…