Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)

This report describes a project conducted for the following purposes: (1) research the new technologies that will be part of the upcoming information boom, popularly referred to as the "information superhighway"; (2) interview technical professionals in the scientific field to find out their feelings and predictions on the technology;…

The task for the National Data Management Project is to share technological capabilities with the Head Start Community in order to implement improved services for children and families involved in Head Start. Many Head Start programs have incorporated technology into their programs, including word processing, database management systems,…