Increasingly, people are engaging online and can participate in activities like searching for information, communicating with family and friends, and self-expression. However, some populations such as older adults, face barriers to online participation like device cost, access, and learnability, which prevent them from reaping the benefits of…

The general problem was that, in the competitive telecommunications industry, information technology service providers have to develop ways to improve on customer satisfaction and service quality during service disruptions to meet service level agreements. A descriptive phenomenological study was used to explore the lived experiences and…

With the advancement of digital technology, software and applications are overwhelmingly accessible to teachers and students. Digital designs for teaching and learning are highly encouraged by scholars as they prepare students of today for the demands of the future workforce. Thus, many educators use available social networks for their classrooms.…

Mobile applications on the go have been adopted in many fields and areas. However, there has been little research regarding the development and use of a context-aware application for users to improve their English listening comprehension through collaboration. This research aimed at helping users improve their listening comprehension with a…

There is great interest in the potential of smartphones to enable language learning during daily activities. However, this overlooks the paradox faced by migrant learners that while they have the educational goal of seeking to improve their language skills, they also have the cultural goal of fitting into the host society. Inappropriate use of…

This single explorative case study investigated the causes of churn in the telecommunication industry in Kenya, narrowed down to include only the capital city of Nairobi. The question of this dissertation was split into three sub-questions. The first sub-question investigated the behavioral patterns of customers causing churn. The second…

Social networking applications such as WhatsApp have been extensively used for language research; however, they have rarely been applied for language assessment purposes. To explore the efficiency of WhatsApp for assessment purposes, 30 Iranian English learners doing self- and peer-assessments on WhatsApp are studied. The changes and the reasons…

Advances in technological uses within public schools provide increased methods to collect and store non-public personal information (NPI) or personally identifiable information (PII) from both students and employees. Consequently, the sensitive information collected is susceptible to unauthorized disclosure, as various public school employees are…

This study aims to inform the design of mobile apps for vocabulary learning. Learning vocabulary involves developing, connecting, and sustaining various types of knowledge and skills. Learners do not typically acquire these all at once, but rather over the course of distinct episodes of activity. Yet, little is known about learning experience…

This issue expresses a research study based on the online interactions of English teaching specially conversation through utilizing VOIP (Voice over Internet Protocol) and cosmopolitan online theme. Data has been achieved by interviews. Simplifiers indicate how oral tasks require to be planned upon to facilitate engagement models propitious to…

This article illustrates one professor's experiment with using Snapchat in a university EFL classroom. Snapchat has become impossible to ignore and this study proves that it can be beneficial to students. This study shows how the use of Snapchat can engage students and encourage them to practice English outside the classroom.

This paper presents the prototype of a foreign language learning space, based on the construction of an integrated formal/informal learning environment. Before the background of the continued innovation of information technology that places conventional learning styles and educational methods into new contexts based on new value-standards,…

The study is situated in a bridge writing course that serves multilingual international students during their first year in college. Based on interviews with 36 Chinese international students and detailed tracing of one focal student's literacy activities, this study examines the social production of a translocal literacy learning space that spans…

This paper presents the findings from a multiple-case study which has investigated the impact of mobile Web 2.0 technologies on self-directed learning (SDL) of workplace learners by exploring participants' learning experiences with a mobile App. Drawing on existing literatures, we examined learners' SDL personal attributes and process in the…

The United States has a weight problem. It's not just about food intake but also about energy consumption [97, 153]. This dissertation asks: "How can we encourage people to act in ways that are mutually beneficial for themselves and the environment?" To date, there is no single behavior intervention in the literature targets behavioral…