Richmond Public Library (RPL) is a four-branch suburban library with the highest per capita circulation of any comparable library in Canada. While DVDs naturally fit into RPL's emphasis on popular material, circulating them using the standard model proved problematic: Long hold queues built up, DVDs idled on the hold shelves, and the circulation…

Social networking and other Web 2.0 technologies led the social whirl of the information industry. Publishers and librarians tried to keep their products and services relevant by mixing authoritative content with user involvement, but that was not enough. Enhancing interfaces, adding new forms of content, and making strategic acquisitions--all are…

This article presents the results of a comprehensive survey of integrated library system (ILS) vendors conducted by the author and commissioned by "Computers in Libraries" CIL. The survey was intended to: (1) provide an up-to-date comparison of functionality currently available in ILS products; (2) provide a comparison of support services…

Discussion of remote access to library services focuses on proxy servers as a method for remote access, based on experiences at Saint Mary's University (Halifax). Topics include Internet protocol user validation; browser-directed proxies; server software proxies; vendor alternatives for validating remote users; and Internet security issues. (LRW)

Corporations employ data mining to analyze operations, find trends in recorded information, and look for new opportunities. Libraries are no different. Librarians manage large stores of data--about collections and usage, for example--and they also want to analyze this data to serve their users better. Analysts use data mining to query a data…

Examined the accessibility of two Web-based abstracting and indexing services by blind users using screen-reading programs based on guidelines from the Rehabilitation Act of 1973 and Web Content Accessibility Guidelines by the WWW Consortium. Suggests Web developers need to conduct usability testing and librarians need to be aware of accessibility…

Assesses the changes in interlibrary loan (ILL) practices, and points the way to an ideal future. Discusses patron-initiated document request systems; library-mediated ordering systems; document delivery suppliers; accessing electronic resources; ILL management software; paying ILL invoices; new electronic delivery options; and results of a…

Provides an overview of the North American Interlibrary Loan (ILL) and Document Delivery Project that was initiated by the Association of Research Libraries to facilitate the delivery of materials to users at manageable costs. Highlights include vendors; management and financial software; standards; library policies; organizational and service…

The 10 papers in this collection discuss the database industry in Australia and New Zealand, networking activities in the ASEAN (Association of Southeast Asian Nations) region, intellectual property protection of databases, the development of land information systems in Australia, the development of expert systems, the use of optical data disks,…

This study is based on a survey of a sample of 162 academic libraries holding between 90,000 and 500,000 volumes. The report begins by comparing various characteristics of the libraries to arrive at a profile of an average sample library in terms of volumes, enrollment, volumes per student, budget, expenditures per student, salaries as percent of…