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Hulshof, Robert – Information Outlook, 1999
Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)
Descriptors: Computer Selection, Computer Software, Electronic Libraries, Electronic Mail

Peled, Zimra; And Others – Journal of Educational Computing Research, 1992
Proposes a taxonomy to aid decision makers in selecting computer software consistent with their educational values regarding the nature of instruction and the use of information technology, based on beliefs about human development and learning. Characteristics of instruction, properties of software, and the congruence between them are discussed.…
Descriptors: Algorithms, Classification, Computer Assisted Instruction, Computer Software