Identifies and describes sublevels of novices using a database management package, clustering those whose interaction is effective, partially effective, and totally ineffective. Among assistance documentation, functional tree diagrams (FTDs) were more beneficial to partially effective users than traditional reference material. The results have…

Describes a project in England that enhanced distance learning by providing tutorial support using digitized voice and data transmission. The technical aspects of the microcomputer-based system that was developed are highlighted, including design strategy; hardware and software components; system interactions; and voice mail usage. (LRW)