An exploratory survey of midsize land-grant institutions in 2016 investigated factors that were potentially correlated with how satisfied library personnel were with the software tools they used in electronic-resource troubleshooting. Although the study was very small in scale, it found that troubleshooting personnel at responding libraries are…

Purpose: The purpose of this paper is to investigate the usability (effectiveness, efficiency and user satisfaction) of e-feedback interfaces. The experiment compares a traditional visual approach with a multimodal approach in order to determine the impact of multimodal metaphors upon the user's understanding, reasoning and engagement with the…

A number of recently released software programs seek to introduce young people to rain forests and wildlife-rich areas of Africa. Seven of these programs are reviewed for the cultural diversity they acknowledged, and their ease of use and educational value are evaluated. (SLD)

Describes a HyperCard-based simulation/tutorial for the Macintosh that is designed to teach users to search the Medline CD-ROM database on an IBM microcomputer. Results of a user survey are reported, and the potential of HyperCard for bibliographic instruction, including the use of the tutorial to develop transparencies, is discussed. (MES)

ERes, an electronic reserve system, allows faculty and staff to make documents available on the World Wide Web without requiring any technical skills. The system was developed at Santa Clara University (California). This paper provides an overview of ERes and includes: technical information; the user interface for entering and viewing documents;…