Effective technology empowers learners and helps them assume responsibility for their own learning. Characteristics of effective instructional technology should guide the development of computer software and other types of technology. Software should provide for interaction since adults learn through active engagement. Feedback should be…

Describes the design and use of SCORE (Sales and Customer Service Occupational Readiness Education), courseware developed by AT&T to provide midliterate adult customer service representatives with computer-assisted instruction. Topics addressed include job simulations; skills in reading, writing, math, problem solving, and critical thinking;…

Growing interest in adult literacy has encouraged research and innovative programming in the field. This paper examines several pieces of software created by the Institute for the Study of Adult Literacy at Pennsylvania State University and explains their underlying conceptual foundations and the integration of visual materials. The Penn State…