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King, Debby; Dille, Ann – Performance Improvement Quarterly, 1993
Describes efforts by the Motorola Training and Education Center (MTEC) to develop and implement a model for applying the concepts of quality/continuous improvement to the design of courseware. MTEC's role as change agent is discussed; the use of an instructional systems design model is explained; and problems are identified. (LRW)
Descriptors: Change Agents, Computer Assisted Instruction, Computer Software Development, Courseware
