Descriptor
| Comparative Analysis | 1 |
| Computer Software Evaluation | 1 |
| Expectation | 1 |
| Internet | 1 |
| Questionnaires | 1 |
| User Needs (Information) | 1 |
Source
| Journal of Information Science | 1 |
Author
| Goh, T. N. | 1 |
| Wang, H. | 1 |
| Xie, M. | 1 |
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| Journal Articles | 1 |
| Reports - Evaluative | 1 |
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Peer reviewedXie, M.; Wang, H.; Goh, T. N. – Journal of Information Science, 1998
Reviews commonly used search engines (AltaVista, Excite, infoseek, Lycos, HotBot, WebCrawler), focusing on existing comparative studies; considers quality dimensions from the customer's point of view based on a SERVQUAL framework; and groups these quality expectations in five dimensions: tangibles, reliability, responsiveness, assurance, and…
Descriptors: Comparative Analysis, Computer Software Evaluation, Expectation, Internet
