It is easy to lament the shortcomings of traditional online public access catalogs (OPACs) in the Google Age. Users cannot, for example, usually input a snippet of a long-forgotten pop song's chorus into an online library catalog and almost instantly retrieve a relevant result along with hundreds of other options. On the other hand, should OPACs…

With virtual library services increasing, public services librarians may find themselves with questions such as: What instant messaging services (IM) are available? Which IM service would best suit my patrons' needs? Which IM service best suits my library's technology profile? This column describes the features and functionality of major instant…