Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…

Discusses software that is used for preparing bibliographies according to particular styles. Other uses of citation databases originally created to produce bibliographies are described, guidelines to help choose a program are offered, and appendices list programs and producers as well as indicating features of the various programs. (LRW)