Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…

Experience with case teaching, both at the Copenhagen Business School and also on a more large scale world basis, shows that students often do not carry out the kind of high level analysis of a case, which the case teaching paradigm claim it can encourage. Also, as the worlds of digital, multimedia and web-based educational environments emerge,…