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| Electronic Journal of… | 1 |
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| Sice, Petia | 1 |
| Small, Adrian | 1 |
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| Journal Articles | 1 |
| Reports - Research | 1 |
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| Higher Education | 1 |
| Postsecondary Education | 1 |
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Download full textSmall, Adrian; Sice, Petia – Electronic Journal of e-Learning, 2004
This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer complaints management system to demonstrate how…
Descriptors: Technology Planning, Programming Languages, Management Information Systems, Grievance Procedures
