Describes a framework for designing an electronic performance support system (EPSS) that reduces the requirement for more traditional forms of training. An intervention summary table is provided that includes five types of interventions, user access, user type (expert and/or novice), purpose, and difficulty. (Author/LRW)

Describes the design and development of a Web-based knowledge management system that is used by the Department of Energy. Discusses the theoretical foundation; system design; system requirements, including matching capabilities to categories of knowledge; prototype development; representative user survey; and future directions. (Author/LRW)

Describes the Performance-Centered Design (PCD) approach that tackles the usability dilemma of computer systems. Discusses PCD success factors; characteristics of adult learning incorporated into PCD methodology; PCD design techniques; interface requirements; and benefits of the PCD methodology. (AEF)

Outlines where expert systems can be most effectively used, what types of applications are best for building expert systems, and how to put expert system applications on the World Wide Web. Illustrates how decision-making knowledge and logic can be made available on the Web, and includes examples of computer screens. (Author/LRW)

Presents an overview of a suite of software tools called "Of Course!" that was created for the design and development of interactive multimedia instructional (IMI) programs. Describes the tool's three built-in quality assurance operating modes; the Event Status buttons that handle the quality assurance feature; and the design and…

This paper is grounded in a large-scale, nine-year research project intended to design, develop, evaluate, and transfer intelligent tutoring systems (ITS) to public schools and workforce development settings. Discussion includes the implementation model; roles and responsibilities of the project team; evaluation results of the tutoring systems;…

This case study describes a low-budget interactive videodisc project that was developed for the Small Business Administration. Highlights include users' needs for easy access to information; system characteristics, including a touch screen; hardware; authoring system; and transfer of a slide show to videotape. (LRW)

Addresses the many hidden costs related to the purchase of an authoring program as well as the decision to bring multimedia development in-house. Examines the following concerns: programming skills needed for authoring; the learning curve cost; software and hardware costs associated with multimedia development; and media development cost. (AEF)

Discusses the design of an innovative learning system that uses new technologies for the man-machine interface, incorporating a combination of Automatic Speech Recognition (ASR) and Text To Speech (TTS) synthesis. Highlights include using speech technologies to mimic the attributes of the ideal tutor and design features. (AEF)