The success of an application programming interface (API) crucially depends on how well its documentation meets the information needs of software developers. Previous research suggests that these information needs have not been sufficiently understood. This article presents the results of a series of semistructured interviews and a follow-up…

This article describes protocological rhetoric as a conceptual tool for exploring and changing institutions. Protocological rhetoric is an extension of two lines of thought: Porter, Sullivan, Blythe, Grabill, and Miles's institutional critique and Science & Technology Studies's (STS) concept of information infrastructure. As a result,…

Questions how anthropomorphic human computer interface design should be. Observes: the impulse to anthropomorphize technology has been longstanding, employed with artifacts besides computers; evolution of technologies proceeds through an introductory phase wherein a culture becomes acclimatized to the new technology; and the perception of…