Describes a model for dynamic electronic performance support systems based on NNAble, a system developed by the training group at Apple Computer. Principles for designing dynamic performance support are discussed, including a systems approach, performer-centered design, awareness of situated cognition, organizational memory, and technology use.…

An approach to the design of computer systems and applications in which scenarios of human-system interaction are a central working design representation are described and illustrated by examples from the design of a multimedia information system. (Contains 21 references.) (KRN)

Discusses instructional design models and examines rapid prototyping, a model that combines computer design strategies, constructivist learning theory, and cognitive psychology. Highlights include limitations of linear models; instructional problems appropriate and those not appropriate for rapid prototyping; and rapid prototyping as a paradigm…

Reviews and summarizes "Things That Make Us Smart," a book by Donald Norman that defends human attributes in the age of electronic systems. Topics include human performance; kinds of cognition; kinds of learning; design principles for electronic performance support systems; and examples. (LRW)

Proposes that object-oriented (OO) analysis, design, and programming methods, currently having a major impact on computing, will play an increasing role in shaping the paradigms of performance technology--particularly in instructional design (ID). Ties this crossover of OO from computing to ID to design trends and ongoing research in ID. (AEF)

Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)

Explores the similarities, differences, and emerging trends among the fields of human performance technology, electronic performance support systems, technical communications, and instructional design to gain insights into how their evolution affects performance support. The tension between designed messages and tools, which allows users more…

Presents a conceptual overview of online information systems, emphasizing the distinction between hypertext (associative) and more traditional (search) models of information management. Five commercially available hypertext systems are reviewed, hypertext design issues are discussed, and the application of structured writing techniques to…

We identify literature that argues the process of creating knowledge-based system is often imbalanced. In most knowledge-based systems, development is often technology-driven instead of requirement-driven. Therefore, we argue designers must recognize that evaluation is a critical link in the application of requirement-driven development models…

This study investigated how middle school teachers used an electronic performance support system (EPSS) and whether the use affected their work performance and attitudes toward computer technology. Discusses changes in task performance, change agents, collaborative design, technology support, training, computer accessibility, and implications for…

Discusses instructional systems and information retrieval systems and highlights the growing role of retrieval systems in learning. Topics discussed include cognitive psychology; degree of learner control; interaction with the systems; technological trends, including storage capacity, integrated media, and interlinked systems; hypermedia; and…

Dynamic Online Performance Support Systems (DOPSS) are a new class of intervention that can meet the needs of a quickly changing work force in an information age environment. These systems are customized for the target population, with unique meta tags, unique function sets, and dynamic growth for and by users in use. These unique tag sets allow…