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Collins, Susan L. – Public Services Quarterly, 2006
Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…
Descriptors: Research Libraries, Reference Services, Electronic Mail, Delivery Systems
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Harper, Corey A. – Public Services Quarterly, 2006
As libraries increasingly look to give their collections a strong digital presence, many of the librarians involved come from traditionally technical services oriented areas: catalogers, systems librarians, web developers, and database specialists. Collaboration between representatives of public services, collection development, and technical…
Descriptors: Electronic Libraries, Library Services, Departments, Participative Decision Making
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Bell, Colleen – Public Services Quarterly, 2006
What would it take for libraries to provide their patrons with the same kind of success in finding information using their resources as they achieve with Google, and as quickly? This author asserts that the answer is not that complicated: be more like Google, and then move beyond Google. With the technology available right now, this is not an…
Descriptors: Web Sites, Academic Libraries, Internet, Library Services