At the University of New Mexico, stakeholders from the Computer and Information Resources and Technology (CIRT) department, Financial Systems, the Health Sciences Center, and the General Libraries, were involved in deciding on the goals of a project to replace Telnet with a suite of network middleware and productivity software on campus computer…

Identifies sources of technological stress for public services librarians and patrons and proposes ways to reduce stress, including communicating with staff, implementing a system gradually, providing adequate training, creating proper documentation, planning, considering ergonomics in hardware and software selection, selecting a good interface,…