Presents a set of methods and results for characterizing decision making while searching online databases. The discussion compares these results to studies of decision making in other contexts, and examines the role of user uncertainty and expectations, as well as implications of the findings for database design and user training. (37 references)…

Reports on design and rationale of Online Access to Knowledge, a computer intermediary developed by Online Access to Knowledge Project to enable users with little or no training or experience in bibliographic searching to conduct their own searches. Topics covered include software design, tutorials and assistance programs, and conclusions based on…