When staff at the Wisconsin State Law Library began compiling a wish list for a new website, the topic of a new domain name came up almost immediately. Their old website was located at http://wsll.state.wi.us. Spelling that relatively complex domain over the phone day after day provided the impetus to explore other options. Whatever domain name…

With changing user expectations, many libraries are moving toward digital content. Accessible from anywhere at any time, digital content provides users with efficient, on-demand information experiences. Accordingly, librarians are presented with challenges and opportunities to build, manage, and implement outreach strategies that promote their…

Because the complex link and node structure awaiting users can lead them into becoming lost in hyperspace and cause them cognitive overload, navigating the hypertext system is often not an easy task, especially for novices. They may have difficulty perceiving a structure of an entire system, locating specific information, or using a navigational…

Explores the potential utility of design principles and the design studio for enacting information infrastructures essential for individuals and communities to thrive in the knowledge economy. The proposed approach, Digital Places Design, furnishes those engaged in planning and managing telecommunications infrastructure with a tool to realize…

Managing a company's knowledge requires a different set of skills than are typically found in a corporate Web team. Chief among these is a "customer-obsessed" philosophy. The job of taking content, tools, and data and providing a platform that makes it meaningful is an inevitable next step for Web teams in the age of the new intranet.…

Discusses experiences of Schlumberger IT Sourcing (Austin, Texas) in designing and deploying knowledge management (KM) systems and outlines the empathic design approach. The new "market" approach in Schlumberger which leads to the simplification of intranet systems and interfaces, creation of a new classification system, and better…